Hello, I am trying to retrieve my model state following the new instructions. I have forward the message including the token, but this is what I get: Your request to unlock model state file NA associated with submission NA is rejected. The reason given is: Invalid signature for {"fileSizeBytes":625035146 <625%2003%2051%2046>,"submissionId":"8339790","fileEntityId":"syn8356261"," teamId":"3343931","expiresOn":"2017-03-22.08:00:00"," createdOn":"2017-02-28.23:40:06"} WlrV8xaoRIr9EeahlVTfMsZ8fU8=. What am I doing wrong?

Created by Alberto Albiol alalbiol
Sure, you are welcome.
Thanks a lot! This solved my problem! I also removed all the formating and sent the e-mail in plain text
If I remember right, I had a similar issue in the beginning. Now I just copy-paste token only and send it in a separate mail to dmchallengeDataRetrieval@synapse.org like this: ===============TOKEN_BOUNDARY=============== {"fileSizeBytes":XXXXXXXX,"submissionId":"XXXXXXX","fileEntityId":"XXXXXX","teamId":"XXXXXX","expiresOn":"2017-03-22.08:00:00","createdOn":"2017-02-27.20:27:44"} XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ===============TOKEN_BOUNDARY=============== Works alright for me, try it.

Invalid signature retrieving model state page is loading…