Hello, We have received data access approval in October 2019 after following the NIMH data access instructions (we had submitted our tokens, cover letter, biosketch, etc.) for the following datasets: Alzheimer's Distribution 3.0 CommonMind Data Distribution 1.0 Controls Distribution 8.0 Depression Distribution 7.0 PsychENCODE Consortium Dist. 1.0 Autism Disorder Distribution 14.0 Bipolar Distribution 12.0 Schizophrenia Distribution 20.0 After receiving confirmation that our request was approved and accepting the synapse terms and conditions for accessing the data, we are not able to access these files. When we attempt to download any data from synapse (for example: https://www.synapse.org/#!Synapse:syn7062879) we see that we have unmet conditions and that we must submit an application to NIHM for approval, which we have already done. We have emailed NIMH multiple times to help us with the issue, and they stated that they will have to connect with Synapse to fix the error with the unmet conditions. However, we have not received any follow up and are still are unable to download the files. We are unsure who we can contact to gain access. Can you please help us with this issue? Thank you!